Call us for more information or email info@sigmafreight.com

Customs

CDS declarations through one of our partners ThymeIT, ASM Sequoia or Descartes is available via an FM API.

e-AWB

Transmit your House & Master Air Waybills electronically to the Airline.

Contacting Sigma

When contacting Sigma for assistance, first send an email with details of the problem to our helpdesk to receive a ticket reference number for your support incident.

Send email requests for assistance to: helpdesk@sigmafreight.com

Contents of Email

Please send as much detail as possible so that we can help you quickly, this should include where possible:

• An explanation of the problem
• Details of the steps leading up to the problem
• Example reference numbers (Job Ref, Invoice No, Address Code, etc)
• Screenshots of any relevant messages

Please also include your contact details if they are not already included in your email signature. A member of the team may need to call you back to fully assist you.

If you have an urgent issue and require timely assist, please call in to the helpdesk using 0330 223 5813 and someone will assist you.

Our telephone lines are open Monday - Friday, 9am - 5.30pm GMT/BST excluding UK Bank Holidays.

TeamViewer

TeamViewer is a screen-sharing application that allows us to see issues first hand or answer questions by viewing FM3 on your computer. Please download it using the button below, and keep the TeamViewer ID and Password to hand when calling the helpdesk team.

Download TeamViewer